Author: emis2000

Penny Lane Surgery Newsletter

NHS

Doctors:
Dr Paul Mullen
Dr Lyn Hamlett
Dr Felicity Mattocks
Dr Anna Angotti
Dr Meenam Rastogi
Dr Miranda Mitton
Dr Kyle Egan
Dr Lauren Pearson
GP Registrar:
Dr Olu
Practice Nurse:
Karen Griffin
Practice Manager:
Kate Foley
Reception Supervisor:
Diane Wilson
Administration Officer
Paula
IT Facilitator:
Sharon
Reception Staff:
Linda R
Karen K
Sue
Linda Mc
Jacqueline
Apprentice:
Ellie

Welcome to your Autumn Newsletter!

ISSUE 18 Autumn 2019

Winter 2017

We would like to welcome you to the latest issue of the Penny Lane Surgery Newsletter. The news letter lets you know what is going on at your practice. Our aim is to provide you with health care tips, offer advice and provide information about your practice.

Online Patient Access

You are now able to access certain aspects of your medical records online by registering with;
www.patientaccess.co.uk/patient-access
On the website you can view your:
Book and cancel your routine appointments
Order your repeat medication
View your immunisations, allergies and medication.
Collect a consent form from our reception desk to set up your account…

PLEASE NOTE WE CANNOT GUARANTEE URGENT REQUESTS FOR MEDICATION.
PLEASE MAKE SURE YOU HAVE ENOUGH TO COVER YOU UNTIL THE PRESCRIPTION IS ISSUED AND SIGNED BY THE GP’s.
IT IS YOUR RESPONSIBILITY TO ORDER YOUR MEDS AND NOT THE PHARMACY.
PLEASE ALLOW 2 FULL WORKING DAYS FOR PRESCRIPTIONS TO BE COMPLETED.

We are pleased to let you all know that Dr Lauren Pearson has welcomed her 1st baby...a beautiful baby girl. We look forward to meeting her soon.

Are you a carer?

We have a half day closing each month (excluding August and December) for staff training. The dates are on the notice board outside the surgery.

Did you know we have a noticeboard in our reception area dedicated to carers? You can find out who to contact for support and advice and a list of event provided by Liverpool’s Carers Association which is updated monthly.

Booking an Appointment:
Open Access:
Every Monday, Wednesday and Friday Morning we offer open access surgeries. This means that any patient who arrives in the surgery before 10am will be given an appointments to see a GP the same day.
On arrival patients are given a time for their appointment and can chose to either wait in the surgery or leave and come back in time for their appointment.. Please note we are unable to offer patients a choice of GP at these sessions.
Pre Bookable:
Pre-bookable appointments can be booked up to two weeks in advance. Patients are able to choose which GP they wish to see in a pre-bookable appointment.
Our appointments become available daily on a rolling 14 days basis at 11am and can booked online, via telephone or in person.

PENNY LANE SURGERY NEWSLETTER

Our annual flu clinics are here for this year and we have our usual “drop-in” service. They will be held on Saturday 28th September and Saturday 5th October. You can pop in between 8.30AM and 12 noon.

Contact Details:
Tel: 0151 733 2800
or 0151 733 6565
Fax: 0151 734 3418
Phone lines operate Mon– Friday 8:00—12:30. Phone lines close for half an hour then reopen1:00—6:30
Opening Times:
Our reception desk is open between 8.30am-12.30pm and 1pm-6pm each day.

Our next bereavement coffee morning will be held on Monday 23rd September at 11am—Costa Coffee on Allerton Road.
Please call the Surgery and ask for Paula if you would like to attend.

Accessing the right service for you..

Self Care
Many things improve by themselves, or with the right advice. NHS choices has a great "Health A-Z" section, giving advice on managing a large range of conditions. NHS choices can be access online via http://www.nhs.uk
Local Pharmacist
Your local pharmacist will offer consultations and provide advice and treatment for a range of minor illnesses. You can even get a prescription for certain conditions with the "Care at the Chemist" scheme. They are also trained to recognise the warning signs of more serious illness and will be able to suggest you see your doctor.
Self Referral
Did you know that you do not need to see a GP if you wish to be referred to any of the below services, simply contact your preferred service yourself and let them know that you wish to access the service;
- - LIVERPOOL COMMUNITY ALCOHOL SERVICE - Support to reduce alcohol consumption (you can refer yourself directly into the Liverpool Community Alcohol Service by calling directly on 0151 529 4504. If you are a friend, relative or carer of someone you suspect of having an alcohol problem, you can also access the service for free confidential advice)
- LIVERPOOL COMMUNITY HEALTH PODIATRY SERVICE - Nail problems, corn and callous reduction, wound care, biomechanical assessment, gait analysis and provision of orthoses/insoles/arch supports, foot health education including footwear advice, falls and rehabilitation podiatry. To access the service, visit the website http://www.liverpoolcommunityhealth.nhs.uk/health-services/podiatry-service.htm and complete the referral form.
- TALK LIVERPOOL - One to one, online therapy and courses for people who suffer with depression, OCD, health anxiety, social anxiety, phobias, PTSD and panic attacks (the service can be accessed by completing a simple form on the website https://www.talkliverpool.nhs.uk/can-we-help-you/what-problems-can-we-help-with/ )
- LIVERPOOL BEREAVEMENT SERVICE - Bereavement service offering one to one counselling. You can refer yourself directly to the service by contacting them on 0151 236 3932 (answer machine is available after office hours) or via email: enquiries@liverpoolbereavement.co.uk Visit the website for more information http://liverpoolbereavement.com/