Author: emis2000

Penny Lane Surgery Newsletter

Doctors:
Dr Felicity Mattocks
Dr Kyle Egan
Dr Anna Angotti
Dr Meenam Rastogi
Dr Miranda Mitton
Dr Lauren Pearson
Dr Nikki Thorbinson
Dr Sophie Harris
Dr Katrin Little
Practice Nurse:
Karen Griffin
Karla Green
HCA
Heather
Practice Manager:
Kate Foley
Reception Supervisor:
Diane
Administration Officer
Paula
IT Facilitator:
Sharon
Senior Receptionist
Leanne
Reception Staff:
Ellie
Jenny
Lia
Emma
Sinead

NHS

ISSUE 23 Spring 2023

We would like to welcome you to the latest issue of the Penny Lane Surgery Newsletter.
The news letter lets you know what is going on at your practice. Our aim is to provide you with health care tips, offer advice and provide information about your practice.

Winter 2017

Why does the Receptionist ask me questions when I call for an appointment? They are not a GP…..

Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.
If you contact surgery with knee pain, you will be booked directly with the Physiotherapist. If you contact surgery with a medication query, you will be booked directly with the Pharmacist.
Any information you give to the receptionist is treated with the strictest confidence and used only to book you with the most appropriate person to treat you.
Most minor ailments can be treated by your local Pharmacist (who is able to prescribe some antibiotics).

Speak to a Pharmacist if you have;
A sore throat
Conjunctivitis
UTI (in females ONLY)
Thrush (including oral in babies)
A rash, bite, sting or scald
Nappy rash
The Pharmacist will let you know if you need to speak to a GP.

We have some new staff members at Penny Lane Surgery.
We are delighted to welcome;
A new GP (Dr Katrin Little)
Two new receptionists (Sinead and Emma)

Welcome To The Team!

PENNY LANE SURGERY NEWSLETTER

ISSUE 23 Spring 2023

In January 2023, we provided 1434 appointments for our patients. It can sometimes be difficult to get a routine appointment but please rest assured that we are working as hard as we can to provide a good service for our patients.
We still see patients book but not attend or cancel appointment, please let reception know if you are unable to attend your appointment to ensure it can be booked by another patient.

Contact Details:
Tel: 0151 733 2800
or 0151 733 6565
Fax: 0151 734 3418
Phone lines operate Mon– Friday 8:00—6.30pm
Website: www.pennylanesurgery.nhs.uk

To book a GP appointment:
- Fill in an e-consultation on our website www.pennylanesurgery.nhs.uk
- Contact us on 0151 733 2800 if your problem is urgent
(at 8am for a morning appointment or 1pm for an afternoon appointment).
You can usually choose a face to face or telephone appointment.

We close at 12.30pm one day every month (excluding August and December) for staff training. The dates are listed on our website
www.pennylanesurgery.nhs.uk

CHILDWALL AND WAVERTREE PRIMARY CARE NETWORK (PCN)

Ordering Medication
Please allow at least 48 hours notice when ordering medication.
Medication can be ordered;
via our website
Via an online patient access account
By posting a request through our letterbox

Penny Lane Surgery is a member of the Childwall and Wavertree Primary Care Network (PCN), along with seven other local GP Practices. As part of the PCN, we have been able to employ additional staff to work across the PCN practices;
Three Physiotherapist
Two Pharmacists
A Pharmacy technician
Two health and wellbeing coaches
A Social prescriber
Multiple Care Co-ordinators
A physicians Associate.
The PCN worked together to deliver the covid-19 vaccination programme from Liverpool Hope University and then Greenbank Road, Valley Medical Centre, Wavertree Athletics Centre and even Matalan. Together, we vaccinated 59,000 patients.